TERMS AND CONDITIONS
1. About the project
EXRATES.ME (hereinafter - "the exchange") is used to create all possible conditions for providing a convenient exchange of funds specified in the "Your balance" section of the account by entering, creating orders and withdrawing funds of exchange transactions participants (hereinafter - "the client").
The exchange undertakes to take all possible measures to protect the funds of our customers and to provide an opportunity to trade and withdraw them without any restrictions.
The exchange provides support to our users to resolve any difficulties associated with the operation of the exchange.
The support is available in the "Support" section.
2. Registration Rules
In order to take advantage of the exchange functionality, it is necessary to register.
Required fields for filling in the registration form are:
login, containing at least;
The registration procedure provides confirmation of the efficiency of the indicated electronic address, by sending a specialized link for authorizing the registered account.
After the registration is completed, all sections of the exchange are available to the client.
3. Trading Rules
Trades with the specified currencies or virtual title signs (cryptocurrencies) are carried out by filling orders for the purchase or sale of such signs through the "Trades" interface by specifying the amount of purchase or sale and the desired rate.
After the creation of the order on the currency pair, the search for the counter-orders with the same rate is automatically performed, and if such are found, the transaction is automatically closed.
If the order was not automatically closed by the transaction or was partially closed by counter-orders - this order or the part thereof remains active until the corresponding counter-order appears.
If the purchase rate in the order is specified higher than the current sales order, the transaction will be made at the rate of the current sales order. For example, if an order is created for the purchase of BTC at the rate of 1000, and in the current orders there will be a warrant for sale at 950, the transaction will be executed at the rate of 950. The same works for sale: if the selling rate is lower than the current order rate, the transaction will be carried out at the rate of the current purchase order.
Your current orders can be canceled at any time. Completed orders can not be canceled.
The commission accounts for 0.2% of incoming funds from the transactions.
You agree not to complain or harass any person or organization for any loss of funds due to incorrect entry of the price, the indication of an incorrect address for withdrawal or other actions that you have taken or not taken, and also due to actions of others, the inaccessibility of the website or system failures.
4. The policy of trading volume and the removal of coins
We begin to track the daily turnover of the coin 3 months after it was added to the stock exchange. If the average daily turnover for the last month does not exceed 0.2 BTC - we announce the removal of such a coin in the "News" section on the main trading interface. After the announcement of the removal, we will leave the coin on the exchange for at least 2 more weeks to trade or withdraw. If the average daily turnover during this period exceeds 0.2 BTC - the coin will remain on the exchange.
5. Round-off rules
Round-off in relation to all calculated amounts is carried out to 8 decimal places in favor of the exchange.
6. Rules of cryptocurrency replenishment and withdrawal
Cryptocurrencies are replenished by sending the desired amount to the address generated by the exchange for the user. Such addresses are generated on the request "New address" in the "Finance" section.
A large number of deposits of very small fractional parts of coins or mining directly to the stock exchange address from the pool with small fractional parts of coins will be treated as transactions spam and can lead to account blocking without any compensation. We recommend to mine to the local wallet, and from there, if necessary, send it to the stock exchange.
The cryptocurrency withdrawal is carried out via the "Funds withdrawal" interface of the "Finance" section by specifying the address to which the available amount of a certain cryptocurrency should be sent.
Replenishment and withdrawal work in automatic mode and is initiated instantly. All possible delays in the transfer of funds after a successful withdrawal are independent of the exchange. Successful withdrawal of funds is always confirmed by the identifier of the outgoing transaction. We are not responsible for deposits made from "incorrect fork" or with errors in the wallet or the blockchain leading to the actual absence of coins.
8. Rules for the fiat funds replenishment and withdrawal
Fiat funds are replenished through the "Refill" interface of the "Fiat funds" subsection of the "Finance" section.
It is possible to withdraw available financial means through the interface "Funds withdrawal" of the "Fiat funds" subsection in the "Finance" section. The deadline for fiat funds withdrawal is up to 48 hours.
9. Rules of recording the history of operations
We guarantee the display of detailed transaction history for the last 3 months. All operations older than 3 months can be archived and turned to consolidated records.
10. Support system rules
Creating more than one application for the same problem is considered as support system spam. Insults, threats in the calls or support system, spam is prohibited and leads to a permanent account blocking without a refund on the balances.
11. Chat rules
In a chat, any expressions that can be perceived by users as insults or discrimination of any kind are prohibited. It is forbidden to post advertisements of any kind. Non-constructive criticism of the actions of the administration is prohibited. It is forbidden to perform exchange transactions via chat.
Chat moderators with this badge are not employees of the exchange. They are trusted traders with the privilege of moderating the chat. They do not officially represent the exchange.
13. The distribution policy
Distributions are designed to promote cryptocurrency. The system of distribution allows you to get coins from the distribution once for one account. It is forbidden to create several accounts to receive coins. If such accounts are discovered, they will be deleted without the possibility of funds compensation.
14. Blocking of funds
The funds can be blocked by the exchange in the case of discrepancies in rates, volumes of trades and balances. Only the funds involved in creating such discrepancies are blocked. Blocked funds can be returned to the balance after a detailed account verification.
16. Policy of these rules
Current rules can be changed or supplemented without a commitment to notify users of the service, but such amendments should be published on this page. In the case of non-observance of these rules, the exchange reserves the right to restrict the user's access to sending messages to the chat as well as may block the account without the possibility of recovery, including the funds held in such an account.